Refund policy

At Al Marfaa Marine, we are happy to assist you and manage all your requests for return and/or exchange!

From the day you receive your item, our return policy is valid for 7 days.

Item(s) purchased on store.almarfaamarine.com may be returned and/or exchanged either by pickup or directly in your nearest Al Marfaa Marine branch.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with and all original accessories.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or store credit upon approval.

Please remember:

1. The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, and all original accessories
2. For a pickup service, delivery charges may apply.
3. To carry or retain the original box of product for 7 days to assist for any kind of return complain.

For further information, please do not hesitate to sales@almarfaamarine.com
We’ll be happy to serve you.

Our Returns and Exchanges promise:

To start a return, you can contact us at sales@almarfaamarine.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@almarfaamarine.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.